Return & Exchange Policy

Purchase made in store:

Paws Discovery will gladly exchange or refund qualified items purchased up to 14 days after the purchase date with an original receipt. Items must be in their original state: unwashed, unworn, unaltered and must have all tickets attached. Not applicable on final sale and clearance items.

    Purchase made online:

    Sorry, we currently do not accept exchange or refund for online orders.

    We understand finding the right products could be frustrating, but we are here to help. Feel free to contact us before placing an order online if you have any questions about certain products, size, colour, function, our team would be happy to help you at sales@pawsdiscovery.com.

    If you ever found items are manufactory damaged or defective, please contact us at sales@pawsdiscovery.com, we will find a best solution to assist you.

    Damages and issues 

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    All sale and discounted items bought in store and online are final sale, and not eligible for refund or exchange.